FAQs

We welcome patients with or without a doctor’s referral. For patients with extended health benefit plans, please check with your service provider as some providers require a doctor’s referral to process coverage of the payment.

The number of treatment visits will vary depending on the problem and the individual. After a thorough assessment, the physiotherapist will discuss with you the treatment plan and the number of visits needed.

During the initial consultation, we focus on a comprehensive assessment, starting with a detailed interview to understand your physical health, body mechanics, and symptoms. We use specific assessment methods to observe your body movements and determine all possible causes of your symptoms. You will receive a diagnosis if applicable, followed by your first treatment session. You will also be educated about your body and symptoms and given advice on movement and precautions. The consultation is private, one-on-one with a registered physiotherapist, and mandatory before beginning any physiotherapy program.

All of our services are provided by registered physiotherapists (PT), registered massage therapists (RMT), or registered chiropractors (DC). They are licensed and follow practice regulations set out by the College of Physiotherapists of Ontario or the College of Massage Therapists of Ontario. Our services are covered by insurance plans that offer physiotherapy, massage therapy, and chiropractic benefits. Please check with your insurance provider regarding the amount and frequency of coverage you are entitled to. The sooner you know this information, the better we can tailor your program to suit your coverage.

We understand that life can be busy and unexpected events happen. If you need to reschedule or cancel your appointment, we require 24 hours' notice prior to your scheduled treatment. If you do not arrive at your appointment and have not canceled within the 24-hour cancellation period, we will need to charge the full service price to the payment method on file to ensure our employees are properly compensated for their time. To reschedule or cancel your appointment, please call us at (905) 235-0133